Support
Help for automatic hours, breaks, and timesheets.
Find quick answers below, or email support with the device, iOS version, and what happened.
FAQ
Common questions
Does HourTide need to be open all day?
No. Once the workplace is saved and Always Location is allowed, iOS can wake the app when you arrive or leave the saved area.
Can I edit a shift if automatic tracking gets it wrong?
Yes. You can adjust shift start and end times, add a break, add notes, or delete a shift if it was only a test.
How do breaks work?
Breaks are manual so you stay in control. Add one after a shift, use quick buttons such as 15m or 30m, or adjust minute by minute.
Why is automatic logging not starting?
Check that a workplace is saved, Automatic logging is on, and iOS has granted Always Location permission for HourTide.
Does HourTide track my exact route?
No. HourTide is designed around the saved workplace area, not route tracking. It needs location permission to react to arrival and leaving events.
Will there be a widget?
Yes. HourTide includes a widget for a quick view of today, week, and month totals without opening the app.